Home Emergency Rate Card

Home Emergency Services Rate Card 

Unless otherwise stated all rates include VAT, but exclude materials. 

All amounts are in £ (Sterling). Please find below details of charges for all Emergency Repairs carried out at your rental property. This relates to Genuine Emergencies Only - Serious Risk to Life or Property during the following times; 6.00 pm to 8.00 am Monday - Friday 2.00 pm Saturday to 8.00 am Monday   UK Bank Holidays.

If this is not a genuine emergency out of hours, requiring a callout within 4 hours, Norman Galloway Lettings will contact you in the usual way. 

This rate card will also apply to all Genuine Emergency Repairs outside of the above - mentioned hours should we be unable to contact you.  

Norman Galloway Lettings will charge a £50.00 fee (including VAT) for each out-of-hours call-out and £150.00 (including VAT) for each attendance to the site on your behalf during emergency hours. 

Please Note:

Emergency contractors in attendance will prioritise repairs (where possible) within one hour.

Should the full repair not be possible in the first hour on-site, contractor priority will then be to make it safe and prevent further damage, with a view to later contractor attendance, unless the client agrees to waive spend caps on emergency attendance and wishes us to extend the time on site within emergency rates agreed.

Terms 

*The abortive fee applies only when the applicable issue has not been resolved due to an inability to access either the applicable rental property or the specific area within the rental property where the issue is located.

If the issue cannot be resolved for any other reason, then the usual call-out fee will still apply.

**for 1^st hour of work.

*** While prices vary subject to contractor availability, location, and time of year, PropCall strictly operates within the above parameters when pricing any emergency call-out works on behalf of our clients. We would only exceed the quoted figures by gaining verbal permission (via recorded call) from an authorised manager, or by way of written agreement received by email.

****Inclusive of labour, VAT, disbursements, and materials. Exclusive of Integrated Client works management fee. Any works carried out at a cost beyond the pre-authorised amount without the express approval of the paying party are at the sole financial risk of Propcall.

*****Due to the nature of incidents requiring emergency roof repairs, emergency roofing repairs are limited availability and cover internal diversion of water ingress, to minimise impact on managed assets only.

Important Notice

Should you wish to opt out of this service please confirm via email that you will be covering all emergency callouts/repairs and maintenance and do not require this service via Norman Galloway Lettings. If we do not receive notification from you we will adopt the above emergency callout process as all rental properties require 24/7, 365 days a year emergency cover. 

Email: contact@ngalloway.co.uk (Subject: Emergency Repairs)