Home Emergency Services Rate Card 


Unless otherwise stated all rates include VAT, but exclude materials. 

All amounts are in £ (Sterling). Please find below details of charges for all Emergency Repairs carried out at your rental property. This relates to Genuine Emergencies Only - Serious Risk to Life or Property during the following times; 6.00 pm to 8.00 am Monday - Friday 2.00 pm Saturday to 8.00 am Monday   UK Bank Holidays.

 

If this is not a genuine emergency out of hours, requiring a callout within 4 hours, Norman Galloway Lettings will contact you in the usual way. 

This rate card will also apply to all Genuine Emergency Repairs outside of the above - mentioned hours should we be unable to contact you.  


Norman Galloway Lettings will charge a £50.00 fee (including VAT) for each out of hours call out and £150.00 (including VAT) for each attendance to the site on your behalf during emergency hours. 

                      

Trade

Abortive fee*

Call out fee inc. all travel and  

The first hour on-site

Subsequent  

half-hour per  

operative

Pre-authorisation  Limit****

Heating (Engineer) - Gas only 

£57.60

£198

£43.20

£300

Plumbing 

£57.60

£186

£43.20 

£210

Electrical 

£57.60

£198

£43.20 

£210

Locks 

£57.60

£198

** 

£210

Glazing (Boarding Up) 

£57.60

£198

** 

£300

Drainage (Per Team) 

£73.20

£210

£73.20 

£210

Internal Drainage 

£57.60

£186

£43.20 

£210



Terms 

*The abortive fee applies only when the applicable issue has not been resolved due to an inability to access either the applicable rental property or the specific area within the rental property where the issue is located. 

If the issue cannot be resolved for any other reason then the usual call-out fee will still apply. 

**£59.40 subsequent hourly rate subject to a minimum fee of £112.20 for any second attendance. 

***Fixed fee inclusive of £12 of materials other than in the case of smart thermostat installation for which the customer shall separately procure and pay for the smart thermostat ahead of ordering the installation service. 

****Inclusive of labour, VAT, disbursements, and materials. Exclusive of Integrated Client works management fee. Any works carried out at a cost beyond the pre-authorised amount without the express approval of the paying party are at the sole financial risk of AXA.

Important Notice

Should you wish to opt out of this service please confirm via email that you will be covering all emergency callouts/repairs and maintenance and do not require this service via Norman Galloway Lettings. If we do not receive notification from you we will adopt the above emergency callout process as all rental properties require 24/7, 365 days a year emergency cover. 

Email: contact@ngalloway.co.uk (Subject: Emergency Repairs)

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