Thank You to our Contractors and Suppliers - We can't do it without you

As we all find ourselves in a very strange and scary place right now, one thing that has really struck a chord with me is the dedication of the contractors and suppliers that we have built a strong working relationship. 

During the coldest of seasons, our tenants have been experiencing; leaks, boiler breakdowns, broken ovens, broken washing machines, leaky roofs, to name but a few. Where possible and safe to do so, our trusty trades professionals have got right in there and sorted it. Replacing boilers, fixing roofs, installing new essential appliances, repairing heating systems. It goes without saying, we need to be very appreciative of the work that they do. To that aim, at Norman Galloway Lettings we have always had a policy of paying trade invoices as soon as we receive them and the work is complete. Many of our contractors are small businesses and rely on cash flow, by waiting weeks and sometimes months for payment in our view is unfair and unacceptable. We reward our trade partners for their commitment to us, our landlords, and our tenants. Fair is fair. 

The safety of; our staff, our tenants, landlords, and trade partners is paramount to us and we are doing all that we can to ensure that everyone is kept as safe as possible during these very difficult times. Below is the key Government guidance for those working in other people's homes and all of our trades personnel are made aware of them. 

Five things to be aware of if your business provides services in other people’s homes:

• Explain safety measures to your customer before entering their home. Make sure that members of the household know they should maintain social distancing from you.
• Avoid crowded areas. Identify busy locations in the house such as hallways and avoid moving through them where possible.
• Limit contact with customers. Bring your own food and drink and take breaks outside where possible. Avoid sharing items such as pens or tools.
• When working in a household with people at higher risk, take extra measures to avoid contact, such as working in a separate room from them.
• Communicate and train. Make sure all staff and customers are kept up to date with how safety measures are being used. 

These are the priority actions to make your business safe during coronavirus. You should also read the full version of the guidance which can be found here:

 Government guidance - Working safely

We sincerely hope that you and your loved ones stay safe, and we will continue to offer our; advice, support, and knowledge to Landlords and Tenants alike. 

Diane Bialek

Managing Director

Norman Galloway Lettings